(2) Information, referral, and follow-up (IR&F).
APPENDIX 4 (FAMILY ASSISTANCE) TO ANNEX E (PERSONNEL) TO
FORSCOM
MOBILIZATION PLAN
e. Installations will provide the services listed in
subparagraph 2g. A family assistance team will be formed at each
installation's Army Community Service Center to coordinate and
resolve family-related problems. The team will consist of
members who can help family members solve finance, CHAMPUS,
transportation, legal, housing, Army Emergency Relief (AER),
education, spiritual, employment assistance, and mental health
problems. CHAMPUS and DEERS systems must be geared for immediate
assistance for medical benefits for RC families.
(1) Representatives from the "key" agencies should
emphasize the team approach to solving family problems and be
present in the family assistance center (FAC) to provide as much
direct assistance and coordinated screening as possible in one
location. When not present in the FAC, team members are expected
to serve as points of contact in their respective areas to ensure
that followup action is taken to solve problems.
(2) State area commands (STARCs) will provide limited
services and IR&F to include providing and assisting in
completing various government forms and applications. The IR&F
mission is ideally suited for the STARC. The STARC can maintain
information on services that are available from other Federal,
civilian, State, and county agencies. The STARC will also
provide CHAMPUS counseling when there is a need to supplement
installation capabilities. The STARC may coordinate the use of
selected NG armories, USAR centers, and US Army Recruiting
Command (USAREC) recruiting stations to establish IR&F
subcenters.
f. Staffing for the STARC IR&F centers and for installation
Army community service centers will consist of civilian hires,
nondeployable personnel, volunteers, retirees, (preidentified and
notified by HQ ARPERCEN) and individual mobilization augmentees,
preferably with the SSI of 68R, Social Work Officer. Selected
persons are to possess civilian or military skills to accomplish
the family support function.
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