LESSON ONE
PRACTICAL EXERCISE
ANSWER KEY AND FEEDBACK
Item
Correct Answer and Feedback
1.
b.
introduce yourself and show that UMT cares.
New soldiers need to "start off on the right foot" and could use
a friendly visit, to show them that UMT cares. (Page 3).
2.
d.
neither agree or disagree with the Admin clerk, but change
the subject when appropriate.
If they express negativism, don't argue or agree with them. But,
instead politely listen with understanding and move the
conversation to other issue when appropriate. (Page 2).
3.
a.
that for his unit, he will need to check with his UMT, and
then you give him their location and how to get in touch
with them.
Inform the person of how to locate the appropriate chapel and UMT
section. Let him know your location and phone number and his own
UMT's if he is not under your coverage. (Page 4).
4.
a.
expressing acceptance of what the soldier has said.
Ensure that you maintain a courteous and positive attitude during
the visit.
Listen to the person's needs, frustrations, hurts,
fears and joys. Be a good active listener. Express acceptance
of what the person has said. (Page 4).
5.
c.
You politely end the conversation, and tell him where you
can be reached if he wishes to talk to you at a more
convenient time.
If you observe resistance upon initial contact, don't push
yourself on them, but instead politely recede, assuring them that
the UMT is available when they desire. (Page 2).
Previous Page
